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FAQ2020-01-20T20:55:59-08:00
What does “Natural” mean to Joan Morais?2019-12-30T23:32:51-08:00

Natural cosmetics are made from raw materials sourced from nature, such as plants and minerals and from a renewable natural source. The raw materials go through the least amount of processing and the processing methods cause the least impact to humans, animals and the earth. Natural cosmetics assist to beautify and promote radiant body, skin and hair. Active nutrients known as nutraceuticals are supplements such as vitamins for the skin and are beneficial to the skin are sometimes used. No petroleum ingredients are used.

What do I need to take an Online Class orCourse?2020-01-14T22:01:05-08:00

The videos are streamed from www.JoanMorais.com, so you will need high speed internet and preferably a computer or compatible device to take the class or course. The courses contain a lot of videos that work best to be viewed on a computer. If you prefer to view the videos on a tablet such as an iPad, please allow the page to fully load before you scroll or refresh the page.

How do I take an Online Class or Course?2020-01-14T21:59:36-08:00

The online classes and courses include easy-to-follow videos that you can watch at any time and as many times desired. To go hand-in-hand with the videos the classes and courses include an instant download training manual. This can be saved to your computer and printed.

Immediately after registering you will receive an email with the link to access the online class or course and the corresponding training manual/eBook. Or you can simply login to My Account. Once logged in to your account your class/course will be listed under orders. You can take the class/course immediately or when the time is best for you.

How long do I have access to an Online Class or Course?2020-01-14T21:56:35-08:00

Access to the classes and courses varies. Each class and course states the time access on the product description page.

Lifetime course access: You will have complete access to the class or course for as long as the class or course exists at Joan Morais Naturals Site.

Payment Plan Policy2020-01-16T13:46:44-08:00

Payment Plan Cancellation

All the payments must be made before you are granted access to the course you signed up for on the payment plan. We do not distribute parts of the course with partial payments. We do not charge an administration fee for the payment plan. If you cancel the payment plan we charge a $140 administration fee to process the refund, credit. A payment plan can not be cancelled after all payments have been paid and you have been given access to the course. Once access to the course has been given, our no refund policy is in effect.

Cancellation of Payment Plan for Professional Course

You will receive access to the professional course once all payments have been paid for the professional course you signed up for and on the date of the start of the course, not before. We do not release modules or give access to the professional course until all payments are made. If you decide to cancel the payment plan, a $140 administration fee will be charged to process the cancellation. We will credit the same payment system you used minus $140. No credit or refund will be given once you have access to the course and the digital downloads.

Effective January 16, 2020

Return, Cancellation Policy and Terms & Conditions2020-01-16T13:43:59-08:00

DIGITAL PRODUCTS, ONLINE COURSES, CLASSES POLICY

There are no refunds or credits on any digital products with immediate access; online courses, classes, webinars and eBooks. Please make sure you understand what you are purchasing. Digital products such as eBooks/downloads and online classes gives you immediate access with the the download link and access to the course or class. There is no possible way to return a digital product, possession is taken immediately after purchase. If you have any questions about the product or need assistance accessing the digital product, please email us at info@joanmorais.com or call us at 1-707-426-9480. We are happy to assist you.

All publications and materials including documents, downloads, audio/visual files by the Site are copyrighted materials and cannot be shared unless given permission in writing by Joan Morais.

Online courses and classes are for one person and are not to be shared without the written permission from Joan Morais. We have a system that tracks if the course or class is being shared. If we deem you have shared your password with access to the course and the digital downloads, we reserve the right to revoke your access to the course and close your account with no refund or credit to you.

By purchasing a course or class, you agree that you are fully responsible for your progress and product making results. We offer no guarantees on your product making results. The results experienced by each person may significantly vary depending on the type of equipment used and the ingredients. You are responsible to research your country and region for cosmetic making guidelines and regulations and do the necessary cosmetic marketing testing.

Professional Natural Hair Care Product Making Course and Professional Natural Skin Care Product Making Course
The 8-week mentored and guided course requires pre-registration before the course start date. Access to the course will be available on the first day of the course start date. There are no refunds or credits on the course after the first start date of the course and you have access to the course. If you want to cancel the course, it must be done 24 hours before the start date of the course. There will be a $140 administration fee to process the cancellation. We will credit the same type of payment you used minus $140 fee.

Cancellation of Payment Plan for Professional Course
You will receive access to the professional course once all payments have been paid for the professional course you signed up for and on the date of the start of the course, not before. We do not release modules or give access to the professional course until all payments are made. If you decide to cancel the payment plan, a $140 administration fee will be charged to process the cancellation. We will credit the same payment system you used minus $140. No credit or refund will be given once you have access to the course and the digital downloads. 

CONSULTATION CANCELLATION POLICY

The appointment time for you is scheduled and taken off the calendar for someone else. Therefore, there are no refunds on cancellations. With written notice of cancellation before 24 hours of a consultation, we issue you a voucher for future use for a consultation to be used within 6 months. If you are a no show or cancel less than 24 hours of your scheduled appointment, there are no refunds. To cancel notify us by email at info@joanmorais.com.
Read the full Terms and Conditions here

Effective January 16, 2020

Payments We Accept2020-01-14T21:41:03-08:00

We accept Paypal and most major credit cards and debit cards. We also accept credit card payments over the phone.

I did not receive an email with a link to my Online Class or Course, how can I access my order?2020-01-14T21:31:58-08:00

If you did not input an email, there is no way for you to receive the response email containing information on accessing the class or course. Please contact us at info@joanmorais.com and we will remedy this with you. If you did add your email and still didn’t receive a response email, contact us or go to My Account and log in. Once logged in to your account your class/course will be listed under your orders.