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FAQ2020-02-21T15:00:46-08:00
What does “Natural” mean to Joan Morais?2019-12-30T23:32:51-08:00

Natural cosmetics are made from raw materials sourced from nature, such as plants and minerals and from a renewable natural source. The raw materials go through the least amount of processing and the processing methods cause the least impact to humans, animals and the earth. Natural cosmetics assist to beautify and promote radiant body, skin and hair. Active nutrients known as nutraceuticals are supplements such as vitamins for the skin and are beneficial to the skin are sometimes used. No petroleum ingredients are used.

What do I need to take an Online Class orCourse?2020-01-14T22:01:05-08:00

The videos are streamed from www.JoanMorais.com, so you will need high speed internet and preferably a computer or compatible device to take the class or course. The courses contain a lot of videos that work best to be viewed on a computer. If you prefer to view the videos on a tablet such as an iPad, please allow the page to fully load before you scroll or refresh the page.

How do I take an Online Class or Course?2020-01-14T21:59:36-08:00

The online classes and courses include easy-to-follow videos that you can watch at any time and as many times desired. To go hand-in-hand with the videos the classes and courses include an instant download training manual. This can be saved to your computer and printed.

Immediately after registering you will receive an email with the link to access the online class or course and the corresponding training manual/eBook. Or you can simply login to My Account. Once logged in to your account your class/course will be listed under orders. You can take the class/course immediately or when the time is best for you.

How long do I have access to an Online Class or Course?2020-02-12T09:07:14-08:00

Access to the classes and courses varies. Each class and course states the time access on the product description page.

Lifetime course access: You will have complete access to the class or course for as long as the class or course exists at Joan Morais Site.

Payment Plan Policy2020-01-16T13:46:44-08:00

Payment Plan Cancellation

All the payments must be made before you are granted access to the course you signed up for on the payment plan. We do not distribute parts of the course with partial payments. We do not charge an administration fee for the payment plan. If you cancel the payment plan we charge a $140 administration fee to process the refund, credit. A payment plan can not be cancelled after all payments have been paid and you have been given access to the course. Once access to the course has been given, our no refund policy is in effect.

Cancellation of Payment Plan for Professional Course

You will receive access to the professional course once all payments have been paid for the professional course you signed up for and on the date of the start of the course, not before. We do not release modules or give access to the professional course until all payments are made. If you decide to cancel the payment plan, a $140 administration fee will be charged to process the cancellation. We will credit the same payment system you used minus $140. No credit or refund will be given once you have access to the course and the digital downloads.

Effective January 16, 2020

Return, Cancellation Policy and Terms & Conditions2020-02-12T09:13:33-08:00

Please refer to our Terms and Conditions for complete information.

DIGITAL PRODUCTS, ONLINE COURSES, CLASSES POLICY

There are no refunds or credits on any digital products with immediate access; online courses, classes, webinars and eBooks. Please make sure you understand what you are purchasing. Digital products such as eBooks/downloads and online classes and courses may give you immediate access with the download link and access to the course or class. There is no possible way to return a digital product, possession is taken immediately after purchase. If you have any questions about the product or need assistance accessing the digital product, please email us at info@joanmorais.com or call us at 1-707-426-9480. We are happy to assist you.

All publications and materials including documents, downloads, audio/visual files by the Site are copyrighted materials and cannot be shared unless given permission in writing by Joan Morais.

By purchasing a course or class, you will become a Registered User and need to create an account with a Username, Password and additional information for authentication. Each Username and Password can only be used by one Registered User and are not to be shared without the written permission from Joan Morais. We have a system that tracks if the course or class is being shared. If we deem you have shared your password with access to the course and the digital downloads, we reserve the right to revoke your access to the course and close your account with no refund or credit to you. You are solely responsible for the safekeeping of your username and password. If your username and password have been compromised you must immediately notify us. We have the right to change a username or password without your permission. You agree that you are fully responsible for your progress and product making results. We offer no guarantees on your product making results. The results experienced by each person may significantly vary depending on the type of equipment used and the ingredients. You are responsible to research your country and region for cosmetic making guidelines and regulations and do the necessary cosmetic marketing testing.

The Site may contain links to external sites. Accessing the external sites is at your own risk. We do not endorse and are not responsible for the content at the linked external sites.

PROFESSIONAL NATURAL HAIR CARE PRODUCT MAKING COURSE AND PROFESSIONAL NATURAL SKIN CARE PRODUCT MAKING COURSE
The 8-week mentored and guided course requires pre-registration before the course start date. Access to the course will be available on the first day of the course start date. There are no refunds or credits on the course after the first start date of the course and you have access to the course. If you want to cancel the course before access has been granted to you to the course, it must be done in writing at least and within 24 hours before the start date of the course. There will be a $140 administration fee to process the cancellation. We will credit the same type of payment you used minus the $140 fee.

CANCELLATION OF PAYMENT PLAN FOR PROFESSIONAL COURSES 
You will receive access to the professional course once all payments have been paid for the professional course you signed up for and on the date of the start of the course, not before. We do not release modules or give access to the professional course until all payments are made. If you decide to cancel the payment plan, a $140 administration fee will be charged to process the cancellation. We will credit the same payment system you used minus the $140 fee. No credit or refund will be given once you have received access to the course and the digital downloads.

CANCELLATION OF CLASSES
There are no refunds or credits given to any classes. Immediate access to the classes and downloads are immediate, therefore you are in possession of the class and it can not be cancelled, returned or credited.

CANCELLATION OF CONSULTATION 

The appointment time you selected is scheduled and blocked off of Joan Morais’ calendar. Joan reserves this time out of her schedule for you. Therefore, there are no refunds on cancellations. With written notice of cancellation at least 24 hours in advance of a consultation, we will issue you a voucher for future use for a consultation to be used within 6 months. If this reschedule consultation is cancelled, there will be no refunds or credits to reschedule a consultation. If you are a no show or cancel less than 24 hours of your scheduled appointment, there are no refunds and no credit for a rescheduled consultation. To cancel notify us in writing, email us at info@joanmorais.com.


email at info@joanmorais.com.
Read the full Terms and Conditions here

 

Payments We Accept2020-02-12T09:09:01-08:00

We accept Paypal and most major credit cards and debit cards. If you need assistance, please email us at info@joanmorais.com

I did not receive an email with a link to my Online Class or Course, how can I access my order?2020-02-12T09:17:24-08:00

If you did not input an email, there is no way for you to receive the response email containing information on accessing the class or course. If it is not there contact us immediately. Please contact us at info@joanmorais.com and we will remedy this with you. If you did add your email, first, check your spam folder. if the email is not there, contact us or go to My Account and log in. Once logged in to your account your class/course will be listed in My Account.