Privacy Policy

Last revised July 8, 2026

The Formulators Lab LLC, Joan Morais Cosmetics School, The Formulators LAB by Joan Morais, and Joan Morais value your privacy.

This Privacy Policy explains how we collect, use, protect, and share personal information when you visit our websites, create an account, purchase a course or class, download materials, sign up for emails, comment on our blog, contact us, or use our products and services.

For this Privacy Policy, “Company,” “we,” “us,” and “our” refer to The Formulators Lab LLC, Joan Morais Cosmetics School, The Formulators LAB by Joan Morais, and Joan Morais.

“Site” refers to joanmorais.com, joanmoraiscosmeticsschool.com, theformulatorslab.com, related blog pages, course portals, checkout pages, digital downloads, email communications, and online learning materials.

By using the Site, purchasing a product, enrolling in a course or class, downloading materials, or contacting us, you agree to this Privacy Policy. If you do not agree, please do not use the Site.

Information We Collect

We may collect personal information that you voluntarily provide to us, including:

Name
Email address
Phone number
Billing address
Account username and password
Course or class enrollment information
Purchase history
Payment and transaction information
Email preferences
Customer support messages
Consultation information
Blog comments
Form submissions
Survey responses
Any information you choose to provide when contacting us

We may also collect certain information automatically when you visit the Site, including:

IP address
Browser type
Device type
Operating system
Pages visited
Time spent on the Site
Referring website
Links clicked
Course access activity
Download activity
Cookie and analytics data

We do not intentionally collect sensitive personal information unless you voluntarily provide it to us.

Payment Information

When you purchase a course, class, consultation, digital product, or other service, payment may be processed through third-party payment providers such as credit card processors, PayPal, Stripe, Affirm, Klarna, or similar services.

We do not store your full credit card number on our Site. Payment processors collect and process payment information according to their own privacy policies and security practices.

How We Use Your Information

We may use your information to:

Process purchases and payments
Create and manage your student account
Deliver online courses, classes, downloads, formulas, videos, handouts, and digital products
Provide customer service and technical support
Respond to questions, comments, and inquiries
Send course access information and transaction emails
Send newsletters, marketing emails, and educational updates when you have subscribed or opted in
Manage course progress, access, downloads, and account security
Schedule and manage consultations
Improve our Site, courses, classes, products, and services
Understand how visitors use the Site
Protect our materials, copyrights, accounts, and business
Prevent fraud, unauthorized access, password sharing, misuse, or security issues
Comply with legal, tax, accounting, and regulatory obligations

Email Communications

If you sign up for our mailing list, purchase a product, enroll in a course, or request information, we may send you emails related to your purchase, course access, account, support request, or educational updates.

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link at the bottom of our emails.

You may still receive important transactional emails related to your purchase, account, course access, payment plan, consultation, or legal notices.

Cookies + Tracking Technologies

The Site may use cookies and similar technologies to help the Site function properly, improve your experience, remember login details, manage shopping cart activity, analyze traffic, and support advertising or marketing.

Cookies may be used for:

Login and account access
Shopping cart and checkout functions
Course access and progress
Website performance
Analytics
Email marketing
Advertising and retargeting
Security and fraud prevention

You can manage or disable cookies through your browser settings. If you disable cookies, some parts of the Site may not function properly, including login, checkout, and course access features.

Analytics + Advertising

We may use third-party tools such as Google Analytics, Meta/Facebook, email marketing platforms, advertising platforms, or similar services to understand website activity, improve our services, and show relevant content or advertising.

These third parties may use cookies or similar tracking technologies to collect information about your activity on our Site and other websites.

You can manage certain advertising preferences through your browser, device settings, or third-party advertising preference tools.

Do Not Track + Privacy Preference Signals

Some browsers may send “Do Not Track” signals or privacy preference signals. Because there is not one uniform industry standard for all tracking signals, our Site may not respond to every browser-based “Do Not Track” signal.

Where legally required and technically feasible, we will honor valid privacy preference signals or opt-out requests.

How We Share Information

We do not sell your name, email address, phone number, or billing address for money.

We may share limited personal information with trusted service providers who help us operate the Site and deliver our products and services, including:

Website hosting providers
Course platform providers
Payment processors
Email marketing providers
Customer support tools
Analytics providers
Advertising platforms
Security and fraud-prevention services
Professional advisors, such as accountants, attorneys, or consultants
Government, legal, or regulatory authorities when required by law

These third parties are only provided the information reasonably needed to perform their services.

We may also disclose information if necessary to protect our rights, enforce our Terms + Conditions, protect our intellectual property, prevent fraud or misuse, respond to legal requests, or comply with applicable law.

Blog Comments + Public Information

If you leave a comment on our blog or public areas of the Site, the information you submit may be visible to others.

Please do not post private, sensitive, or confidential information in public comments.

We may remove comments that are spam, abusive, inappropriate, misleading, or unrelated to the topic.

Student Accounts + Course Activity

When you enroll in a course or class, we may collect and maintain information related to your student account, course access, progress, downloads, purchases, and support requests.

We may monitor account activity to protect the security of our digital materials, prevent unauthorized sharing, identify unusual download activity, and enforce our Terms + Conditions.

Protecting Your Information

We take reasonable measures to protect your personal information from unauthorized access, loss, misuse, disclosure, alteration, or destruction.

However, no website, online platform, email system, or internet transmission is completely secure. We cannot guarantee absolute security of information transmitted online.

You are responsible for keeping your account username and password secure. If you believe your account has been compromised, please contact us immediately.

How Long We Keep Information

We keep personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

Provide course access
Maintain student records
Process transactions
Provide customer support
Comply with tax, accounting, and legal obligations
Resolve disputes
Enforce our Terms + Conditions
Protect our intellectual property and business

We may retain certain purchase, enrollment, payment, and account records for legal, tax, accounting, security, or business purposes.

Your Choices + Rights

Depending on where you live, you may have the right to request access to, correction of, or deletion of certain personal information we maintain about you.

You may also request that we update your account information, remove a blog comment, unsubscribe you from marketing emails, or delete certain personal information when legally and technically possible.

Please note that we may need to retain certain information for course access, transaction records, legal compliance, payment records, tax purposes, security, dispute resolution, or enforcement of our Terms + Conditions.

To make a request, contact us at:

info@joanmorais.com

California Privacy Notice

If you are a California resident, you may have certain privacy rights under California law, depending on how the law applies to our business.

These rights may include the right to know what personal information is collected, how it is used, whether it is shared, the right to request deletion of certain information, the right to correct inaccurate information, and the right not to be discriminated against for exercising privacy rights.

We do not sell personal information for money.

To make a California privacy request, contact us at:

info@joanmorais.com

Please include “California Privacy Request” in the subject line.

International Users

We are based in the United States. If you access the Site from outside the United States, your information may be collected, processed, transferred, and stored in the United States or other countries where our service providers operate.

By using the Site, purchasing a product, enrolling in a course, or submitting personal information, you understand that your information may be transferred to and processed in the United States.

Depending on where you live, including if you are located in the European Economic Area, United Kingdom, or other regions with privacy laws, you may have additional privacy rights, such as access, correction, deletion, restriction, objection, portability, or withdrawal of consent where applicable.

To make a privacy request, contact us at:

info@joanmorais.com

Children’s Privacy

The Site and our courses are not directed to children under 13.

We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13 without appropriate parental consent, we will delete that information as soon as reasonably possible.

Our courses are intended for users age 14 and older. If you are under 18, you should review our Terms + Conditions and this Privacy Policy with a parent or legal guardian before using the Site or enrolling in a course.

If you believe we may have collected information from a child under 13, please contact us at:

info@joanmorais.com

Third-Party Links + Embedded Content

The Site may include links to third-party websites, suppliers, videos, articles, social media platforms, payment processors, course tools, embedded content, or other resources.

Third-party websites and services may collect information about you according to their own privacy policies. We are not responsible for the content, privacy practices, security, or policies of third-party websites or services.

Please review the privacy policies of any third-party websites or platforms you visit.

Changes to This Privacy Policy

We may update this Privacy Policy at any time. When we make changes, we will update the “Last Updated” date at the top of this page.

Your continued use of the Site after changes are posted means you accept the updated Privacy Policy.

Contact Us

If you have questions about this Privacy Policy or would like to make a privacy request, please contact us:

The Formulators Lab LLC
Joan Morais Cosmetics School
The Formulators LAB by Joan Morais

Email: info@joanmorais.com