Frequently Asked Questions

To Joan Morais, natural cosmetics are made with ingredients sourced from nature, including plants, minerals, and renewable raw materials.

Natural formulation uses ingredients that are thoughtfully selected, minimally processed when possible, and created with methods that are mindful of people, animals, and the planet.

This includes plant-based ingredients, bio-based ingredients, green chemistry principles, and sustainable technologies that support effective skin care and hair care formulation. 

Natural cosmetics should be clean, responsible, nourishing, and designed to support healthy-looking, radiant skin and hair.

You will need a reliable high-speed internet connection and a computer or compatible device to access the online class or course. 

Course videos are streamed online through JoanMorais.com. They can be viewed on a computer, tablet, iPad, or mobile phone.

For the best learning experience, we recommend using a computer or tablet with a larger screen.

Our online classes and courses include easy-to-follow videos that you can watch anytime and as many times as needed.

You will also receive downloadable course materials, including lessons, formulas, and procedures. These can be saved to your computer or downloads and printed for your personal use.

After registering, you will receive an email with a link to access your class or course. You can also log in to My Account on JoanMorais.com

Once logged in, click View My Courses. Your classes and courses will be listed under My Courses.

You can begin right away or start when the time is best for you.

Professional Formulation Courses: You receive lifetime course access. This means you will have access to the course for as long as the course remains available on the JoanMorais.com website or course platform.

LAB Classes: You receive 3 years of access from the date of purchase. During your access period, you can log in, watch the videos, review the lessons, and download the course materials for your personal use.

First, please check your spam, junk, or promotions folder. Sometimes course access emails are filtered there.

You can also access your class or course by logging in to My Account on JoanMorais.com.

Once logged in, click View My Courses. Your purchased classes and courses will be listed under My Courses.

If you entered the wrong email address, did not receive the access email, or cannot log in, please contact us at info@joanmorais.com and we will help you access your order.

First, please check your spam, junk, or promotions folder. Sometimes course access emails are filtered there.

You can also access your class or course by logging in to My Account on JoanMorais.com.

Once logged in, click View My Courses. Your purchased classes and courses will be listed under My Courses.

If you entered the wrong email address, did not receive the access email, or cannot log in, please contact us at info@joanmorais.com and we will help you access your order.

The course includes an Equipment Lesson that explains different equipment options based on the level and scale of production you want to work toward.ment

The equipment is organized into four levels:
Level 1: Kitchen Equipment
For beginners, small batches, and those just starting out.

Level 2: Lab Equipment
For formulating, testing, and small production.

Level 3: Medium Batch Production
For larger batch sizes, around 42 pounds, 5 gallons, or 19 liters.

Level 4: Manufacturing Lab Equipment
For larger-scale production using professional lab and manufacturing equipment.

You do not need to purchase expensive equipment before starting the course. Many students begin with common kitchen equipment or basic lab tools, depending on their goals and budget.

We recommend learning the course material first before buying equipment. The course will guide you through different equipment options, resources, and considerations so you can decide what makes the most sense for your formulation goals and the scale you want to start with.

Our formulations use high-quality cosmetic raw materials and ingredients that are carefully selected for natural, vegan, and cruelty-free formulation.

The ingredients may include plant-based oils, butters, waxes, extracts, humectants, emulsifiers, surfactants, thickeners, active ingredients, and preservatives used in natural cosmetic formulation. Many of the ingredients are selected with a focus on renewable, bio-based, biodegradable, and sustainable options when available.

Most of the main ingredients used in the course can be sourced from cosmetic ingredient suppliers in many countries. Because students are located around the world, ingredient availability can vary by country and supplier.

We do not provide one fixed ingredient shopping list for every student because there are often ingredient options and substitutions depending on where you are sourcing from. The course teaches you how ingredients function, so you can better understand how to select appropriate ingredients and make substitutions when needed.

Yes, we do use preservatives when they are needed, especially in water-based formulations.

Preservatives are very important because any formula that contains water can grow bacteria, yeast, and mold if it is not properly preserved. A water-based cosmetic product without a preservative is similar to leaving yogurt unrefrigerated and hoping it will stay safe. It can become contaminated and unsafe to use.

Our goal is to teach students how to create products that are safe, stable, and suitable for consumers. In the course, we educate students on preservative systems and how to use them correctly in natural formulations.

The preservatives used in our formulations are accepted by natural standards such as ECOCERT and COSMOS. We also teach about preservatives derived from renewable sources, including plant-based sources, and how to choose appropriate preservation systems for different types of products.

Yes, you will learn how to formulate and make natural hair care and/or skin care products.

The course lessons are in-depth and designed to teach you the foundations of cosmetic formulation, including how ingredients work, how to create balanced formulas, and how to make products step by step.

You will learn both the theory and the practical methods needed to create natural formulations with more confidence, skill, and understanding.

Yes. The course includes downloadable materials such as formulas, procedures, lessons, and supporting resources.

These materials are available inside your course account. We recommend saving the downloads to your downloads or computer and printing them if you would like a physical copy for your personal use.

Yes, you can take the course if you live in another country. We have students from all over the world enrolled in our courses.

The course includes many resources, and we do our best to select ingredients that are commonly available and easier to source. You can also research raw material and cosmetic ingredient suppliers in your own country, as well as suppliers in other countries that may ship to you.

If you are unable to find a specific ingredient, we can help guide you with possible substitutions when needed.

The formulation training is taught in a way that can be applied internationally, so you can learn the principles of natural cosmetic formulation no matter where you are located.

The Professional Formulation Courses are self-paced, so you can study on your own schedule.

During the 8-week guided course period, you will receive a weekly email to help guide you through the course modules. If you would like to complete the course in 8 weeks, we recommend following the weekly schedule and reviewing the suggested modules each week.

You may also work ahead or take more time if needed. Each student can choose the pace that works best for them.

You will have lifetime course access, so you can continue reviewing the lessons and training materials after the guided period ends.

The course also includes eight Module Reviews to help you review and reinforce each group of modules.

The course provides information, instruction, and guidance to help you understand how to formulate safe, stable, and effective products for the market.

You will learn about important professional practices, including Good Manufacturing Practices, also called GMP, and pre-market testing. These steps help confirm that a product is properly made, stable, and suitable before it is sold.

While the course gives you the formulation knowledge and professional guidance needed, each student is responsible for completing the appropriate testing, following cosmetic regulations, and meeting the requirements for the country or region where their products will be sold.

Yes, you can absolutely start as a beginner with no prior formulation experience.

Our Diploma Certification Courses teach you step by step how to make and formulate professional natural hair care and skin care products. The training is in-depth and designed to help you understand ingredients, formulation methods, product development, and how to create stable, effective products.

Our students range from beginners to intermediate and advanced formulators. Many students join because they want to start their own natural hair care or skin care line. Others already have a product line and want to improve their formulas, add new products, or take more control over their manufacturing.

You do not need prior experience to begin. The course is designed to guide you from the foundation into professional formulation skills.

The guided Professional Formulation Courses are 8 weeks long.

During the 8-week guided period, you will receive weekly guidance to help you move through the course step by step.

You also receive lifetime course access, so you can complete the course at your own pace and continue reviewing the lessons and training materials whenever needed, for as long as the course remains available.

Yes, the course is designed to give you the formulation knowledge, skills, and guidance needed to create your own natural hair care or skin care products.

You will learn how to formulate products, understand ingredient function, follow proper formulation methods, and develop products with more confidence and professional skill.

Many of our students use the course to begin creating their own hair care or skin care lines, while others use the training to improve existing products or expand their brand.

Please note that each student is responsible for completing appropriate product testing, following Good Manufacturing Practices, and meeting the cosmetic regulations for the country or region where their products will be sold.

You will receive access to the course and training materials immediately after full payment is received.to the course and course training materials immediately after full payment is received. 

Once your order is complete, you can log in to My Account on JoanMorais.com and go to View My Courses to access your course.

To receive your diploma certificate, you will need to complete all of the lessons in the course and pass the final assessment.

Once you have completed these requirements, your diploma certificate will be issued online. You can then download, print, and frame it to celebrate this important milestone and accomplishment.

Your diploma represents the time, dedication, and skill you have developed through the course.

Please refer to our Terms and Conditions for complete information.

Last Updated July 8, 2026

DIGITAL ACCESS AND RETURN POLICY
Our courses, classes, videos, handouts, eBooks, downloads, and training materials are digital products. After purchase, access is delivered immediately or according to the course access schedule stated on the product page.

Because digital products cannot be returned once access has been granted, all digital product purchases are final and non-refundable, except where required by low or approve by us in limited circumstances.

Before purchasing, please review the course or class description and the course curriculum carefully so you understand what is included. We are happy to answer questions before you enroll.

We do not offer refunds because a customer changes their mind, feels the course is more detailed  than expected, does not have time to complete the course, has already accessed or downloaded the materials, or decides not to use the training.

We are committed to supporting you. If you have trouble accessing your course or digital product, please contact us at info@joanmorais.com so we can help.

Limited exceptions may include duplicate purchases, billing errors, unauthorized transactions, or a technical access issue that we are unable to resolve within a reasonable time. 

Email  info@joanmorais.com.
Read the full Terms and Conditions here

We accept most major credit cards and debit cards. 

If you need assistance with your payment or order, please email us at info@joanmorais.com and we will be happy to help.