Terms & Conditions

These Terms + Conditions apply to the websites, products, services, courses, classes, digital downloads, consultations, and materials provided by The Formulators Lab LLC, Joan Morais Cosmetics School, and The Formulators LAB by Joan Morais.

For these Terms, “Company,” “we,” “us,” and “our” refer to The Formulators Lab LLC, Joan Morais Cosmetics School, The Formulators LAB by Joan Morais, and Joan Morais. “Site” refers to joanmorais.com, joanmoraiscosmeticsschool.com, theformulatorslab.com, and related pages, course portals, downloads, communications, and online learning materials.

By accessing the Site, purchasing a product, enrolling in a course or class, downloading materials, or using any of our services, you agree to these Terms + Conditions and our Privacy Policy. If you do not agree, please do not use the Site or purchase our products or services.

Age Requirement

The Site and our courses are intended for users age 14 and older. If you are under 18, you should review these Terms with a parent or legal guardian before purchasing or using our courses, classes, or materials.

Products + Services

We provide online cosmetic formulation courses, professional formulation training, lab classes, webinars, digital downloads, eBooks, formulas, handouts, videos, resources, and consulting services.

Some courses or classes may provide immediate access. Others may open on a scheduled course start date or according to the access schedule stated on the product page.

Digital Access + Return Policy

Our courses, classes, formulas, videos, handouts, eBooks, downloads, and training materials are digital products. After purchase, access is delivered immediately or according to the course access schedule stated on the product page.

Because digital products cannot be returned once access has been granted, all digital product purchases are final and non-refundable, except where required by law or approved by us in limited circumstances.

Before purchasing, please review the course or class description and the course curriculum carefully so you understand what is included. We are happy to answer questions before you enroll.

We do not offer refunds because a customer changes their mind, feels the course is more detailed than expected, does not have time to complete the course, has already accessed or downloaded the materials, or decides not to use the training.

We are committed to supporting you. If you have trouble accessing your course or digital product, please contact us at info@joanmorais.com so we can help.

Limited exceptions may include duplicate purchases, billing errors, unauthorized transactions, or a technical access issue that we are unable to resolve within a reasonable time.

Course Access

When you purchase a course or class, you receive access to the specific course or class purchased. Access may include videos, formulas, handouts, downloads, lessons, resources, and related course materials.

“Lifetime access” means access for the lifetime of the course or class while it remains available through our Site, course platform, or business. It does not mean access for the lifetime of the purchaser. We make reasonable efforts to keep lifetime access courses and classes available for as long as possible, but access may change or end if a course is discontinued, a platform changes, a website is transferred, technology changes, or circumstances beyond our control occur.

Private groups, Facebook groups, live calls, bonus sessions, and community access may be offered as complimentary additions. These are not guaranteed for lifetime access and may be changed or discontinued at any time.

Payment Plans

If you purchase a course using a payment plan, you are agreeing to pay the full course price in scheduled installments. A payment plan is not a month-to-month subscription and cannot be canceled after course access has been granted.

If a payment is missed, declined, or past due, we may pause or revoke course access until the account is brought current. Failure to complete payment does not cancel the remaining balance owed.

Consultations

Consultation appointments are scheduled and reserved specifically for you. Consultation fees are non-refundable.

If you need to reschedule, please contact us in writing at least 24 hours before your appointment. With at least 24 hours’ notice, we may issue a consultation credit or reschedule your appointment one time. Any consultation credit must be used within 6 months.

If you cancel with less than 24 hours’ notice or do not attend your scheduled appointment, no refund, credit, or reschedule will be provided.

Student Accounts, Passwords + Security

When you purchase a course or class, you may be required to create a registered user account with a username and password.

Your account is for your individual use only. You may not share your login, password, course access, downloads, videos, formulas, handouts, or materials with any other person, business, group, school, class, online community, or organization without written permission from us.

We may monitor accounts for security, unusual activity, excessive downloads, unauthorized sharing, or misuse. If we believe your account has been shared, misused, copied, or used in violation of these Terms, we may suspend or revoke access without refund or credit.

You are responsible for keeping your username and password secure. If you believe your account has been compromised, contact us immediately.

Intellectual Property + Use of Materials

All course materials, formulas, videos, documents, downloads, handouts, eBooks, graphics, audio files, visual files, communications, and other materials provided through the Site are protected by copyright and are owned by The Formulators Lab LLC, Joan Morais Cosmetics School, The Formulators LAB by Joan Morais, Joan Morais, or our licensors.

Your purchase gives you a personal, limited, non-transferable license to access and use the materials for your own learning and formulation work.

You may use the knowledge and formulas taught in the course to create and sell your own finished cosmetic products, provided that you are responsible for appropriate testing, safety, labeling, manufacturing, regulatory compliance, and business decisions.

You may not copy, reproduce, resell, publish, share, distribute, upload, teach, license, transfer, or include our formulas, procedures, videos, handouts, downloads, or course materials in your own course, training program, class, membership, book, eBook, website, social media group, digital product, AI tool, or teaching materials without our written permission.

You may not remove copyright notices, watermarks, trademarks, branding, or proprietary notices from any materials.

Educational Purpose Only

Our courses, classes, formulas, and materials are provided for educational purposes. They are designed to teach cosmetic formulation principles, ingredient function, product development, and formulation methods.

We do not guarantee that your finished product will be safe, stable, market-ready, legally compliant, profitable, or successful. Results vary based on ingredient sourcing, equipment, technique, manufacturing conditions, testing, packaging, storage, and many other factors.

You are responsible for conducting appropriate research, following Good Manufacturing Practices, performing pre-market testing, confirming preservative efficacy when needed, conducting stability and microbial testing where appropriate, following applicable cosmetic regulations, and complying with the laws in your country, state, region, or market.

No Medical or Therapeutic Advice

The information provided by us is not medical advice, therapeutic advice, dermatological advice, or health advice. We do not diagnose, treat, cure, or prevent any disease or medical condition.

Any information about ingredients, herbs, essential oils, extracts, or cosmetic products is for cosmetic formulation education only. If you have a medical or health concern, consult a qualified medical professional.

Ingredient, Formula + Regulatory Responsibility

We make reasonable efforts to provide accurate formulation education and ingredient information based on research, professional experience, and cosmetic formulation practice.

However, cosmetic regulations, ingredient restrictions, supplier specifications, raw material quality, testing requirements, and labeling laws can change. You are responsible for verifying the current requirements that apply to your own products and location.

You are also responsible for confirming that your finished products are safe, properly preserved when needed, stable, correctly labeled, appropriately tested, and compliant before selling or distributing them.

No Business or Income Guarantee

We may provide business education, product development guidance, branding ideas, marketing information, or examples. These are educational only.

We do not guarantee that you will start a business, launch a product line, earn income, receive sales, obtain customers, or achieve any specific business result.

External Links

The Site may include links to external websites, suppliers, resources, articles, tools, or third-party platforms. These links are provided for convenience and education.

We are not responsible for the content, accuracy, availability, policies, products, or practices of third-party websites or suppliers. Accessing external websites is at your own risk.

Right to Refuse or Revoke Access

To the extent permitted by law, we reserve the right to refuse service, cancel orders, suspend accounts, revoke access, or remove users who violate these Terms, misuse the Site, share copyrighted materials, engage in abusive behavior, fail to make required payments, or use our materials without permission.

If access is revoked because of a violation of these Terms, no refund or credit will be provided.

Changes to Courses, Materials + Terms

We may update, revise, replace, discontinue, or remove courses, classes, materials, resources, bonuses, product descriptions, pricing, and these Terms at any time.

Updated Terms will be posted on the Site with a revised “Last Updated” date. Your continued use of the Site, courses, classes, or materials after changes are posted means you accept the updated Terms.

Contact

If you have questions about these Terms, your course access, or a digital product purchase, please contact us: info@joanmorais.com

Terms and Conditions, Terms of Use includes Joan Morais Cosmetics School Privacy Policy. View Privacy Policy